ZigZag Whitsundays FAQ Page

If you have a question about our day tour or packages, the answer is on this page 

WHERE DOES ZIGZAG WHITSUNDAYS DAY TRIP DEPART FROM ?

ZigZag departs from Coral Sea Marina North End Village at meeting point B. This is in Airlie Beach Queensland

WHAT IS THE MEETING TIME FOR THE TOUR ?

Meeting time is 7.50am to 8am. From here there is some paperwork to fill out and we depart Coral Sea Marina by 8.30am

WHAT IS OUR CANCELATION POLICY?

Up to 24 hours before departure is a full refund. all refund requests must be in writing to bookings@zigzagwhitsundays.com.au with your ticket or voucher number.

To see our full terms and conditions for ZigZasg Whitsundays Day Tour Click Here

WHERE DOES THE DAY TOUR VISIT?

Whitsunday Islands, Whitehaven Beach, South Whitehaven Lookout, Snorkel Location, Chalkies Beach and Haslewood Island Lookout. ( this can change due to tides, wind and weather)

WHERE CAN I PARK MY CAR?

There is plenty of car parking at Coral Sea Marina for both cars and motorhomes, the cost is around $10 to $12 for the duration of the trip, Pay and display

WHAT IS INCLUDED IN THE TICKET PRICE?

Morning / Afternoon Snacks, Lunch, Wetsuit, Mask, Snorkel, Fins, Windproof Jacket, Drinking Water (bring your own bottle)

IS THERE A BATHROOM ONBOARD?

Yes! we have a toilet on the boat for your convenience

CAN YOU TAKE PREGNANT WOMEN?

Only up to 20 weeks, the tour is not suitable for prgnant woman over 20 weeks, we are over 1 hour from port and the owner Nicole who was working on the boat while pregeant has made this cut off time for the safty and comfort of guests. 

IS THIS TOUR GOOD FOR PEOPLE WITH BACK PROBLEMS ?

No sorry if you have existing back problems a slower boat is better suited for you, we can not take guests who have known back problems.

WHAT CAN I TAKE ON THE TOUR

In a small daypack, it’s best to pack sunglasses, suntan lotion, towel, swimmers, No large bags or suitcases are allowed onboard

DO THE CREW TAKE PICTURES?

Yes, we have a company Gopro that the crew use during the tour, these pictures are available free to you via our Facebook Page the week after your tour.

I CANT SWIM! CAN I SNORKEL?

The short answer is maybe, it depends on your confidence! We have flotation aids called pool noodles that will help you float.

WHO OWNS THE COMPANY AND BOAT?

The company and boat are owned and run by Nicole and Ben, a local couple with 2 children living right here in the Whitsundays.

WHAT SIZE WETSUITS DO YOU HAVE?

We have from children sizes to adults XXXL

CAN I BRING MY OWN SNORKEL EQUIPMENT?

Yes of course

IS THERE PHONE SERVICE ON THE TOUR

For around the first and last hour you will have phone reception

WHO MAKES THE LUNCH?

All the food on the tour is made with love from the owners mum

HOW FAR IS THE SOUTH LOOKOUT WALK

This walk is 900 meters in each direction, its normally a 45 minute round trip including time at the top

DO YOU CATER FOR DIFFERENT DIETS, VEGANS ETC ?

Yes, we cater for, Vegans, Vegetarians, Gluten-Free, Lactose-Free. there will be a question about diets at the time of booking.

CAN I TAKE FISHING EQUIPMENT?

No, sorry we do not allow fishing on the tour

WHAT SIZE ENGINES ARE ON THE BOAT?

We have 300 horsepower Suzuki engines and there is four of them totalling 1200 horsepower!

DO YOU SUPPLY SPRAY JACKETS?

Yes, if needed we supply each guest with a marine-grade warm spray jacket (only tour in Airlie Beach to do so)

DO I HAVE TO WEAR A STINGER SUIT?

Wearing a stinger suit is like wearing a seatbelt in a car, if something happens it can save you a lot of pain.

WILL WE SEE A TURTLE OR DOLPHIN?

While we can not guarantee this, there is a high chance you will

DO YOU SELL ALCOHOL?

No, we do not sell alcohol on the boat, you may bring your own just no glass

IS THERE WIFI ON THE BOAT

No, but it will be coming soon

DOES THE TOUR HAVE A COVID SAFE?

Yes we have a covid safe plan and it has been approved and we have the tick of approval

As always if you have any questions that are not listed above, contact us on 07 4813 9007 or bookings@zigzagwhitsundays.com.au

Nath j

Nath J

Inbound Sales And Marketing Specialist At ZigZag Whitsundays

Nath J has lived and worked in the Whitsundays since 2001. Over these 20 years, he has spent 18 of them in the tourism industry. 

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Dynamic Pricing

The only Whitsundays Day Trip with Dynamic Pricing, Tickets Start At Only $135

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Comfortable Boat Ride

Comfortable Ride With More Destinations And More Time At Them

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Everything Included

Our Tour Is Fully Inclusive Of  Lunch Snacks Snorkel Equipment and Wetsuit.