Book Now

Save $20 Per Person Until 20th December Travel – Use Promo Code ” ZIGZAG2025 ” At Checkout (not valid for Sea and Sky Combo) 

ZigZag Whitsundays Terms and Conditions

Important Forms

  • All guests travelling onboard ZigZag must complete the following forms upon check-in with the crew on the morning of departure:
    1. Medical Details Form
    2. Sign-In Sheet
  • If you are deemed to have a health risk for snorkelling, you must comply with the crew’s instructions.

Cancellation Policy

Refunds

Transfer of Travel Date

  • You may request to transfer your departure date up to 24 hours before departure with no transfer fee.
  • No transfers are permitted within 24 hours of departure.
  • Travel insurance is highly recommended.

Travel Terms and Conditions

Agreement

  • These Terms and Conditions must be agreed to at the time of booking.
  • Upon check-in, all passengers must sign to confirm they have read and agreed to these Terms and Conditions.
    • If you do not agree, you will not be permitted to travel, and a full refund will be provided for your ticket(s).

Liability

  • While every effort is made to ensure passenger safety, ZigZag Whitsundays is not liable for:
    • Personal injury, aggravation of existing conditions, mental injury, contraction of diseases, loss (direct, indirect, or consequential), or death.
    • Risks include but are not limited to jellyfish stings, sharks, and crocodiles.
  • Passengers must:
    • Inform the crew of any existing medical conditions (e.g., asthma, epilepsy, heart conditions, diabetes, recent injuries).
    • Abide by all crew instructions at all times.

Pricing

  • All prices are in Australian dollars (AUD) and include GST.
  • Prices are valid from December 2024.

Weather and Itinerary Changes

  • All departures and itineraries are subject to weather conditions and may be changed or canceled at ZigZag Whitsundays’ discretion. 
  • Our itinerary may change based on weather and tides to ensure the best experience and safety for all passengers. This can include visiting alternative locations when conditions make certain areas unsafe to access, for example, Whitehaven Beach during sustained northerly winds. Your skipper will select the best locations for the day, and any changes will be made with your safety in mind.
  • ZigZag Whitsundays reserves the right to:
    • Substitute vessels without notice.
    • Cancel or reduce trip duration for safety reasons (e.g., severe weather, cyclones).

Refunds for Cancellations by ZigZag Whitsundays

  • If canceled prior to departure, you will receive a refund within 7 days.
  • If trip duration is reduced due to unforeseen circumstances (e.g., inclement weather, medical emergencies), you may:
    • Be offered a future trip at no cost (subject to availability).

Risks Acknowledgement

  • Travel and activities (e.g., snorkeling, bushwalking) involve risks, including:
    • Stings or bites from marine creatures or native fauna.
    • Stinger suits are strongly recommended for water activities.

Consumer Law

  • Where applicable, the liability of ZigZag Whitsundays under the Competition and Consumer Act is limited to the maximum extent permissible.

Legal Jurisdiction

  • Your agreement is subject to the laws of Queensland, Australia.
  • If any term is deemed unenforceable, the remaining terms remain valid.

Acknowledgment

  • By agreeing to these terms, you confirm that all individuals on this booking have had the opportunity to read and agree to these Terms and Conditions.

Updated: December 2024