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Refund & Cancellation Policy – ZigZag Whitsundays

At ZigZag Whitsundays, we understand that plans can change. Below is our refund and cancellation policy designed to be fair and transparent for all guests.

 

Customer-Initiated Cancellations

  • Full refunds are available for cancellations made more than 24 hours before the tour departure.
  • All cancellation requests must be made in writing via email to:
    Email: bookings@zigzagwhitsundays.com.au
  • No refunds or transfers will be provided for cancellations made within 24 hours of departure.

 

Transfer of Travel Date

  • You may change your travel date free of charge if requested more than 24 hours before departure.
  • No transfers are allowed within 24 hours of your scheduled departure.
  • Travel insurance is strongly recommended to cover any unforeseen circumstances.

 

ZigZag-Initiated Cancellations (e.g., Weather)

ZigZag Whitsundays may cancel or alter the trip due to severe weather, safety concerns, or unforeseen circumstances.

  • If we cancel your trip before departure, you will receive a full refund within 7 days.
  • If the trip is shortened after departure (e.g., due to weather or medical emergency), we may offer a free future tour of equal value (subject to availability).

 

Important Notes

  • Refunds are only processed via the original payment method.
  • All prices are in AUD and include GST.
  • By booking with us, you acknowledge and accept the risks associated with water-based and outdoor activities.

 

📍 Need Help?

For questions about your booking or to request a refund, please contact:
Email: bookings@zigzagwhitsundays.com.au