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Privacy Policy – ZigZag Whitsundays

ZigZag Whitsundays is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy outlines how we collect, use, store, and protect your data when you make a booking or interact with us.

1. Information We Collect

When you book a tour with ZigZag Whitsundays, we collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Booking details (date, tour type, number of passengers)
  • Any optional notes you provide (e.g. dietary needs)

This information is collected through our booking system, Operator Hub.

2. How We Use Your Information

We use your personal information strictly for operational and customer service purposes related to your tour with us.

a) Email Communication

We use your email address to:

  • Send your booking confirmation
  • Provide important tour information (meeting time, what to bring, etc.)
  • Notify you of any changes or updates to your booking (e.g. weather-related adjustments)

b) Phone Communication

We only use your phone number to contact you in the event of urgent tour-related matters, such as:

  • Weather cancellations
  • Last-minute changes to meeting points or times
  • Emergency communication on the day of the tour

Contact may be made via call, SMS, or WhatsApp, depending on the urgency and your location.

3. Sharing Your Information

Your information is never sold or shared with unrelated third parties. It is securely stored within Operator Hub and only accessed by authorised staff for the purposes mentioned above.

4. Data Security

We take reasonable steps to protect your personal data from misuse, interference, loss, unauthorised access, modification, or disclosure. All booking data is encrypted and securely stored within Operator Hub’s booking platform.

5. Access and Corrections

You may request access to your personal information or ask for corrections by contacting us at:
Email: bookings@zigzagwhitsundays.com.au

6. Consent

By making a booking with ZigZag Whitsundays, you consent to the collection and use of your personal information in accordance with this policy.

7. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.